Logitech Ltd is committed to total customer satisfaction, and compliance with regulatory bodies at all times, at maximum effectiveness and minimal cost. Every employee is charged with the responsibility to meet customer requirements and continually improve the quality in keeping with our objectives. Employee development through involvement, training and effective communications is essential in maintaining the satisfaction of customers. By continuing to improve the ways we treat our customers, employees, and vendors, we will contribute to the mutual business and personal success of all. Top management will hold regular meetings to ensure quality objectives are met and subject to continual improvements. The Statement: The scope of Logitech LTD business activity encompasses Information Technology Training, PC maintenance; repair and servicing, Networking including the state of the art wireless networking designs, Web designing, Computer supply and accessories, including software solutions like development, installation, configuration and troubleshooting. Logitech Ltd recognises the importance to its future of adopting a strategy, which bases the development of its business on the pursuit of quality throughout the organisation. This commitment to quality is based on the principle that the effective and consistent implementation of operational systems, which reflect both customer and business requirements, will result in the continuous satisfaction of customer needs. It is the policy of the Company to achieve this through the continual improvement of the Company’s activities by the planning, setting and implementation of specified and measurable quality objectives by the Management Team and the regular review of the effectiveness of the management system via the Management Review process. This commitment is based on the implementation of a management system that reflects the business requirements of the Company. It is the intent of the Company that its management system will, at a minimum, satisfy the requirements of it’s customers, the EN ISO 9001:2000 Quality Management Systems standard, and all legal and regulatory requirements. We aim to: • Understand our markets and customer needs and expectations and continuously improve our service to facilitate growth • Develop our technology and infrastructure continuously in order that we may offer the latest available technology to meet our customers’ expectations and the ever changing demands of the market place • Provide a high level of service to our customers with as minimum cause for complaint as possible • Ensure that when complaints are received, they will be attended to in a timely manner with a view to eliminate the root cause and prevent recurrence • Maintain a healthy constructive work environment that enables personnel to produce optimal output • Continually comply with the requirements of ISO 9001:2000 and improve the effectiveness of our Quality Management System If you require any information regarding our quality system or product approvals please contact our Services manager at our address or email: Managing Director For and on Behalf of Logitech LTD Management.
